Online Service Agreement

This Service Agreement (“Agreement”) is entered into between netRtva (hereinafter referred to as “Company”) and the client or organization (hereinafter referred to as “Client”).

By accessing or using our services, you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree with any part of these terms, please do not proceed with our services.

• Service Description: netRtva agrees to provide the selected services as outlined in this agreement. The services include implementation, training, and support as per the scope agreed upon. The specific details of the service will be discussed and confirmed between the Company and the Client before commencement.
• Payment Terms: The client agrees to pay for services according to the agreed payment schedule. Orders shall be placed online as provided by netRtva for First time Installation Setup Support, Annual Subscription Fee.  In addition a complete independent product and setup order provision to be made online. All fees are exclusive of applicable taxes unless stated otherwise.
• Term of Agreement: This agreement commences on the Service Start Date and continues for the duration specified in the service contract unless terminated by either party with 30 days written notice. Upon expiry, either party may renew this agreement by mutual written consent.
• Confidentiality: Both parties agree to maintain the confidentiality of proprietary information shared during the course of service. This includes but not limited to client data, system configurations, business processes, and trade secrets. This obligation survives termination of this agreement for a period of two years.
• Limitation of Liability: netRtva’s liability shall be limited to the total amount paid for services in the preceding 02 months. In no event shall netRtva be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or data loss.
• Support and Maintenance: Technical support is available during business hours (9:00 AM to 6:00 PM IST, Monday to Friday). Emergency support may be available at additional cost. All systems will be maintained and updated as per industry standards. The Company will notify the Client of any scheduled maintenance in advance.
• Data Protection: The client’s data will be protected according to applicable data protection laws and regulations including but not limited to GDPR, CCPA, and Indian data protection norms. netRtva implements industry-standard security measures including encryption, firewalls, and regular security audits to safeguard client information.
• Intellectual Property: The client retains all rights to their data and content. netRtva retains ownership of all intellectual property, tools, methodologies, templates, and software developed as part of the service or prior to this agreement. The Client may not reproduce or distribute these materials without prior written permission.
• Termination: Either party may terminate this agreement with 30 days written notice. Upon termination, the Client’s data will be made available for retrieval within 60 days. After 60 days, data may be permanently deleted. The Client remains liable for all fees incurred up to the termination date.
• Governing Law: This agreement shall be governed by and construed in accordance with the laws of Delhi/NCR, in India and shall be subject to the exclusive jurisdiction of the competent courts in the applicable Indian jurisdiction. Both parties consent to the jurisdiction of such courts.
• Amendment: Any modifications or amendments to this agreement must be made in writing and signed by authorised representatives of both parties. Electronic signatures are acceptable for amendments. Oral agreements or modifications are not binding.
• Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes any prior understanding, arrangement, or agreement, whether written or oral. If any provision of this agreement is found to be invalid, the remaining provisions shall continue in full force and effect.